Refund policy

Return Policy

At Sauberspace Detail Supply, we strive to ensure our customers are completely satisfied with their purchases. If you are not fully satisfied with your purchase, we are here to help.

1. Return Timeframe

  • 30-Day Return Window: You have 30 calendar days from the date of purchase to return an item.

2. Return Shipping

  • Customer Responsibility: Customers are responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items of high value.

3. Condition of Returned Items

  • Original Condition: Items must be returned in their original condition, including all packaging, tags, and accessories. Items that are damaged, altered, or missing parts for reasons not due to our error may not be eligible for a refund.

4. Restocking Fees

  • No Restocking Fee: We do not charge any restocking fees for returned items.

5. Exclusions

  • No Final Sale Items: We do not have final sale items. All products are eligible for return within the specified timeframe.

6. Refund Process

  • Inspection and Processing: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
  • Refund Timing: The time it takes for your refund to be processed and reflected in your account may vary depending on your payment provider.

7. How to Initiate a Return

  • Contact Us: To initiate a return, please contact our customer service team through our site's "Contact" page. Provide your order number, details of the item you wish to return, and the reason for the return.
  • Shipping Instructions: Our customer service team will provide you with the necessary instructions and return address for shipping your item back to us.

8. Contact Information

  • For any questions or concerns regarding our return policy, please contact us at:
    • Email: anthony@sauberspaceds.com
    • Phone: (818) 926-2345

We appreciate your business and thank you for shopping with us!